Comments: We've been to Orthopedic Associates in the past and always been pleased with the care. This time we have new insurance, and I wasn't getting the clear information I needed from the insurance company to understand our end costs. Luckily, OAW has an excellent billing team. Patty and Don provided outstanding customer service. I was called back promptly, they were detailed and simple in their explanations, and they understood my concerns about cost and coverage. Both of them offered to help in the future should I have more issues. This kind of help is priceless.
